Subtotal
$0,00
Taxes included. Discounts and shipping calculated at checkout.
Grand total
$0,00
Accessing, browsing, and using the websites, digital platforms, and other virtual environments managed by TAGLIAFERRO HOLDING S.A.S. implies prior reading, full understanding, and express acceptance of these Terms and Conditions of Use.
These Terms regulate access to the content, services, functionalities, and other tools available through the Sites, as well as the rights and obligations of both the User and TAGLIAFERRO HOLDING S.A.S.
Before continuing to browse or use any service offered on the Sites, we recommend carefully reviewing the entire content of these Terms and the Personal Data Processing Policy. If you do not agree with any of the terms established herein, you must refrain from accessing, browsing, or using the Sites.
The use of electronic means constitutes a valid expression of will in accordance with current Colombian legislation and generates binding legal effects for the User.
These are the Terms governing the use of the sites and applications, including mobile applications (hereinafter, the "Sites") and their content, which includes, but is not limited to, any text, graphics, photographs, images, animations, sound, software, products or services, and their arrangements (hereinafter, the "Content"), operated by TAGLIAFERRO HOLDING S.A.S., its brands such as "CHRONO LUNA," affiliates, subsidiaries, agents and, in some cases, licensees. The use of the Sites is also governed as specified below.
When the Sites managed by TAGLIAFERRO HOLDING S.A.S. make special activities, functionalities or services available to Users, such as promotions, commercial campaigns, loyalty programs, chat rooms, automated tools (including chatbots), contests, sweepstakes, subscriptions or other specific services, these activities may be subject to particular conditions (hereinafter, the "Additional Terms").
The Additional Terms will be duly published and/or made available clearly and accessibly through the Sites and will be understood to be incorporated into this document by express reference. In case of contradiction or inconsistency between these Terms and the Additional Terms, the latter shall prevail with respect to the specific activity or service to which they apply.
Company Name: TAGLIAFERRO HOLDING S.A.S.
Tax ID (NIT): 901.919.447-2
Address: Bogotá D.C., Colombia
Economic Activity: Commercialization of cosmetic products and hair treatments under the CHRONO LUNA brand.
Official Habeas Data Channel:
habeasdata@chronoluna.com (or the one formally designated)
The company acts as the Data Controller with respect to all databases created in the development of its business activity.
This Comprehensive Personal Data Processing Policy constitutes the formal instrument by which TAGLIAFERRO HOLDING S.A.S. adopts internal and external guidelines that regulate the collection, storage, use, circulation, transmission, transfer, and deletion of personal data, in compliance with the Colombian data protection regime.
This policy is primarily based on:
The interpretation of this policy must be carried out under the principle of favorability to the data subject and enhanced protection of the fundamental right to habeas data.
This policy applies to:
Identification Data: Name, identification document, email, telephone number.
Contractual Data: Delivery address, purchase history, commercial preferences.
Financial Data: Information processed through tokenization by certified gateways.
Browsing Data: IP, cookies, session logs, purchasing behavior.
Sensitive Data: As a general rule, sensitive data is not collected. In exceptional cases, explicit authorization will be requested.
Accessing, browsing, and using the website, digital platforms, applications, or any digital environment managed by TAGLIAFERRO HOLDING S.A.S. (hereinafter, the “Sites”) implies the express, free, prior, informed, and unequivocal acceptance by the user (hereinafter, the “User”) of these Terms and Conditions, as well as the Personal Data Processing Policy. In compliance with Law 527 of 1999, the use of electronic means constitutes a valid expression of will and generates binding legal effects.
If the User does not agree with these Terms, they must refrain from accessing or using the Sites.
TAGLIAFERRO HOLDING S.A.S. is committed to offering an inclusive and accessible digital experience for all people, regardless of their capabilities, physical, cognitive, or technological conditions. We continuously work to identify, prevent, and eliminate barriers that may interfere with the proper use of our websites, digital platforms, products, services, and communications.
When specific technical accessibility standards for digital environments are applicable, we adopt and strive to implement internationally recognized guidelines, such as the Web Content Accessibility Guidelines in their current versions and other relevant technical standards, including EN 301 549 when appropriate. This approach seeks to ensure that the digital experience is accessible, regardless of the type of assistive technology used by the user or their particular conditions.
If you identify any accessibility barrier on our Sites, products, or services, or wish to make suggestions to improve our accessibility conditions, you can contact us through the contact channel available on the Site or through the customer service channels indicated in our contact section.
For proper handling of your request, please include:
TAGLIAFERRO HOLDING S.A.S. will analyze each report with the aim of implementing reasonable and progressive improvements according to its technical and operational capabilities.
The use of the websites, digital platforms, and other environments managed by TAGLIAFERRO HOLDING S.A.S. is subject to the company's current Personal Data Processing Policy (hereinafter, the "Privacy Policy"), which regulates the collection, storage, use, circulation, transmission, and other forms of processing personal data, in accordance with Law 1581 of 2012, Decree 1377 of 2013, and other concordant regulations.
The Privacy Policy is an integral part of these Terms and Conditions and is understood to be accepted by the User upon accessing, browsing, or using the Sites.
In the event that a specific Site, service, campaign, or functionality has particular provisions regarding the processing of personal data (hereinafter, "Additional Privacy Provisions"), the use of said Site or service will also be subject to these provisions, which will complement what is established in the general Privacy Policy.
In case of contradiction between the general Privacy Policy and the Additional Privacy Provisions, the latter shall prevail with respect to the specific service or activity to which they apply.
TAGLIAFERRO HOLDING S.A.S. reserves the right to modify, update, or adjust these Terms and Conditions at any time when deemed necessary for legal, regulatory, commercial, or technical purposes.
Any modification will be timely published in this same section of the Site, indicating the date of the last update, which will serve as a reference for its validity.
Modifications will come into effect from the moment of their publication, unless a different date is expressly indicated.
Continued access, browsing, or use of the Sites after the publication of modifications constitutes an express statement of acceptance of the updated Terms by the User.
If the User does not agree with the introduced modifications, they must refrain from continuing to use the Sites.
When the Sites include specific services, promotions, loyalty programs, contests, sweepstakes, automated tools (including chatbots), subscriptions, commercial campaigns, or other particular functionalities, these activities may be regulated by specific conditions (hereinafter, the "Additional Terms").
The Additional Terms will be published clearly, accessibly, and prior to the User's participation, and will be understood to be incorporated into this document by express reference.
In case of contradiction between these Terms and the Additional Terms, the latter shall prevail with respect to the specific service or activity.
Unless expressly stated otherwise, access to the Sites is free of charge.
However, the User exclusively assumes any cost derived from internet access, including charges for mobile connection, data consumption, telecommunications services, or other amounts billed by their service provider.
Unless expressly stated otherwise, the Sites managed by TAGLIAFERRO HOLDING S.A.S. are intended exclusively for the User's personal and non-commercial use.
The User acknowledges that any unauthorized use of the Content or the Sites may lead to the exercise of corresponding legal actions, including precautionary measures, compensation for damages, and any other remedy available under Colombian legislation.
Subject to the restrictions or limitations expressly established for specific material, the User may download, view, and print extracts of the Content solely for their personal and non-commercial use or for placing orders or requests directly with TAGLIAFERRO HOLDING S.A.S.
Any other use will require prior, express, and written authorization.
The User undertakes to refrain from:
The User undertakes not to engage in actions that:
TAGLIAFERRO HOLDING S.A.S. guarantees the processing of personal data in accordance with Law 1581 of 2012, Decree 1377 of 2013, and other concordant regulations.
The User may exercise their rights to:
Data processing will be carried out in accordance with the Data Processing Policy published on the Site.
When goods or services are offered through the Sites, the provisions of Law 1480 of 2011 (Consumer Statute) will be complied with, guaranteeing:
The User undertakes to:
TAGLIAFERRO HOLDING S.A.S. may suspend or block access in case of misuse.
(Hereinafter, “Reviews”) Users may post reviews, opinions, ratings, or evaluations regarding the products and/or services offered by TAGLIAFERRO HOLDING S.A.S. through its Sites (hereinafter, the “Reviews”).
By submitting a Review, the User declares, acknowledges, and accepts that:
For validation, moderation, or communication purposes related to the Review, TAGLIAFERRO HOLDING S.A.S. may request certain personal data (e.g., email). This data will be processed in accordance with the Data Processing Policy and will not be published alongside the Review.
The User additionally declares that:
Reviews may not contain:
TAGLIAFERRO HOLDING S.A.S. reserves the right to moderate, reject, or delete any Review that violates these provisions, without generating any right to compensation.
TAGLIAFERRO HOLDING S.A.S. does not guarantee the User the ability to edit, modify, or delete a Review once it has been submitted and published.
With the exception of personal data that may be collected for authentication, validation, or compliance with legal obligations — which will be processed in accordance with the Data Processing Policy — any submitted Review will be considered non-confidential information.
By submitting a Review and accepting these Terms, the User grants TAGLIAFERRO HOLDING S.A.S., to the extent permitted by applicable law, a non-exclusive, worldwide, unlimited, perpetual, irrevocable, royalty-free, transferable, and sublicensable license to:
The foregoing may be done without prior notice, economic compensation, or additional authorization from the User.
The opinions expressed in each Review belong exclusively to its author and do not necessarily reflect the official position of TAGLIAFERRO HOLDING S.A.S.
The company does not endorse or guarantee the accuracy, integrity, or usefulness of the published Reviews.
TAGLIAFERRO HOLDING S.A.S. may use technological tools and/or specialized third parties to supervise, validate, and moderate Reviews before or after their publication, in order to:
Likewise, it may carry out manual or automated random checks, including technical mechanisms implemented on the Site.
TAGLIAFERRO HOLDING S.A.S. reserves the right, at its sole discretion, to:
The exercise of these powers will not generate any right to compensation or indemnification in favor of the User.
These Terms regulate the conduct, obligations, and rights related to any content that the User sends to TAGLIAFERRO HOLDING S.A.S., other than reviews or ratings, in any format including —but not limited to— texts, photographs, videos, publications, communications, music, audio recordings, illustrations, designs, artistic works, or other materials or information (hereinafter, the “Submission”). TAGLIAFERRO HOLDING S.A.S. does not guarantee that the User will be able to edit, modify, or delete their Submission once it has been sent.
With the exception of personal data collected for authentication or compliance with legal obligations — which will be processed in accordance with the Data Processing Policy — all Submissions will be considered non-confidential and non-proprietary.
Notwithstanding the foregoing, certain promotional campaigns or activities may be subject to specific additional terms.
By sending a Submission, the User declares and guarantees that:
The Submission may not contain:
The company reserves the right to:
The exercise of these powers will not generate any right to compensation or indemnification in favor of the User.
By sending any Submission to TAGLIAFERRO HOLDING S.A.S., the User declares and accepts that:
Grants TAGLIAFERRO HOLDING S.A.S., to the extent permitted by applicable law, a non-exclusive, worldwide, royalty-free, unlimited, perpetual, irrevocable, transferable, and sublicensable license to:
The foregoing may be done without prior notice, additional economic compensation, or subsequent authorization from the User, unless expressly prohibited by law.
In the event that the Submission includes the User's name, image, voice, biographical data, or other elements that allow identification (hereinafter, "Personal Content"), the User expressly authorizes its use in the terms described herein, including its incorporation, editing, adaptation, or integration into creative or commercial pieces.
Said authorization is understood to be granted in accordance with the right to one's own image and applicable Colombian regulations.
To the extent permitted by Colombian legislation, the User agrees not to take actions that limit the authorized use of the Submission in accordance with this clause, acknowledging that the company may make necessary technical or creative adaptations for its use.
The User undertakes to indemnify and hold harmless TAGLIAFERRO HOLDING S.A.S., its administrators, directors, employees, affiliates, and contractors against any claim, demand, action, or damage arising from the Submission, including but not limited to:
The User acknowledges that the company relies on the declarations and guarantees provided herein to allow the publication and use of the Submission.
Likewise, they acknowledge that the licenses and authorizations granted cannot be revoked once the Submission has been used in accordance with these Terms.
The User is solely responsible for the content of the Submission. The opinions, statements, or manifestations included in it do not necessarily represent the official position of TAGLIAFERRO HOLDING S.A.S.
The company does not guarantee the accuracy, integrity, or usefulness of the published Submissions.
TAGLIAFERRO HOLDING S.A.S. may use technological tools or specialized third parties to supervise and validate Submissions before or after their publication.
It reserves the right to:
The exercise of these powers will not generate any right to compensation.
All content on the Site, including texts, trademarks, logos, images, designs, software, and structure, is the property of TAGLIAFERRO HOLDING S.A.S. or is licensed for its use, and is protected by Colombian and international intellectual property regulations.
Its unauthorized reproduction, distribution, or use is prohibited.
By accessing, browsing, or using the Sites managed by TAGLIAFERRO HOLDING S.A.S., as well as any functionality available on them —including submitting content— the User undertakes to comply with these standards of conduct.
The User agrees not to authorize, promote, or facilitate third parties to engage in conduct contrary to these Terms.
The User shall refrain from:
TAGLIAFERRO HOLDING S.A.S. does not guarantee that other Users will comply with this Code of Conduct.
Consequently, the User acknowledges that the use of the Site is at their own risk and assumes the risks arising from interactions with third parties within the digital environment.
Notwithstanding the foregoing, the company may take such measures as it deems necessary to prevent, investigate, or sanction conduct contrary to these Terms, including the suspension or termination of accounts.
Access to and use of the Sites is at the User's sole risk.
TAGLIAFERRO HOLDING S.A.S. does not guarantee that the Site will be available uninterrupted, secure, or free of errors, viruses, or other harmful components, nor that any defect will be corrected immediately.
The User acknowledges that the use of the internet entails inherent risks and accepts that the company will not be liable for damages arising from technical failures, service interruptions, cyberattacks, human errors, or causes beyond its reasonable control.
To the maximum extent permitted by applicable law, TAGLIAFERRO HOLDING S.A.S., its administrators, employees, affiliates, and contractors will not be liable for indirect, incidental, special, punitive, or consequential damages arising from the use or inability to use the Sites.
This includes, without limitation:
In any case, if direct liability attributable to the company is established, it will be limited to the amount actually paid by the User, if any, for the specific service that gave rise to the claim.
The Sites managed by TAGLIAFERRO HOLDING S.A.S. may contain links or accesses to third-party websites, platforms, or services (hereinafter, "External Sites").
These External Sites are owned and operated by independent third parties. Consequently, TAGLIAFERRO HOLDING S.A.S. has no control over their content, privacy policies, data processing practices, terms of use, or general operation.
Each External Site has its own terms, policies, and conditions, which are independent of those of TAGLIAFERRO HOLDING S.A.S.
The inclusion of links to External Sites is for informational or User convenience purposes only and does not imply:
Access to such External Sites is at the User's sole responsibility and risk.
TAGLIAFERRO HOLDING S.A.S. will not be responsible for:
If the User decides to share information about products, services, or content from TAGLIAFERRO HOLDING S.A.S. through social networks or other external platforms, including through functionalities integrated into the Site, they may do so directly from their profile on said platforms.
However, the User acknowledges that:
The fact that the sharing functionality is integrated into the Site does not imply that data is managed exclusively by TAGLIAFERRO HOLDING S.A.S.
TAGLIAFERRO HOLDING S.A.S. manages and operates its Sites from the Republic of Colombia, without prejudice to their accessibility from other jurisdictions.
Any assertion, statement, description, or representation related to the effectiveness, characteristics, comparisons, or performance of products or services offered by TAGLIAFERRO HOLDING S.A.S. is understood to be made exclusively within the normative and commercial framework of the country where the corresponding Site is published, unless expressly stated otherwise.
Unless otherwise provided, the Sites are intended to promote only the products or services marketed by TAGLIAFERRO HOLDING S.A.S. in the jurisdiction for which the Site has been designed.
The company does not guarantee that:
Access to the Sites from territories where their content is contrary to law is prohibited.
Those who access from outside the jurisdiction for which the Site was designed do so on their own initiative and under their sole responsibility, committing to comply with applicable local regulations.
The User may not use, reproduce, distribute, or export the Site Content in contravention of applicable laws and regulations, including provisions on foreign trade, exports, consumer protection, and current sectoral regulations.
TAGLIAFERRO HOLDING S.A.S. assumes no responsibility for the use of the Site in jurisdictions where such use is not authorized or is restricted by law.
TAGLIAFERRO HOLDING S.A.S. will not be liable for non-compliance or delay in fulfilling its obligations when this is due to circumstances beyond its reasonable control, including —without limitation— acts of God, force majeure, natural disasters, failures in public services, telecommunications interruptions, cyberattacks, labor disputes, governmental provisions, or any other unforeseen or irresistible event under Colombian law.
If any provision of these Terms is declared invalid, illegal, or unenforceable by a competent authority, that provision will be adjusted to the minimum extent necessary for its validity, or eliminated if that is not possible, without affecting the validity and enforceability of the other provisions.
The failure of TAGLIAFERRO HOLDING S.A.S. to exercise or enforce any right or provision contained in these Terms will not constitute a waiver of such right, unless there is an express written statement to that effect.
In compliance with Law 527 of 1999 and other applicable regulations on electronic commerce, the User accepts that notifications, communications, notices, and other exchanges of information may be made by electronic means, which will have full legal and evidentiary validity.
Notifications addressed to the User may be sent to the email address provided or by publication on the Site, as appropriate.
These Terms and Conditions, together with the Personal Data Processing Policy and any additional applicable terms, constitute the entire agreement between the User and TAGLIAFERRO HOLDING S.A.S. regarding the use of the Sites, and supersede any prior communication or agreement, verbal or written, related to the same subject matter.
These Terms are governed by the laws of the Republic of Colombia.
Any dispute arising from the interpretation, execution, or validity of these Terms will be submitted to the jurisdiction of the competent judges of the main domicile of TAGLIAFERRO HOLDING S.A.S., unless otherwise provided by law.
By accessing or using the Sites managed by TAGLIAFERRO HOLDING S.A.S., or by sending us communications through electronic means (including emails, web forms, or any enabled digital channel), the User acknowledges that they are communicating electronically with the company.
TAGLIAFERRO HOLDING S.A.S. may, at its discretion, send communications to the User by electronic means, including —without limitation—:
The User accepts that all agreements, notices, notifications, disclosures, and other communications transmitted by electronic means comply with any legal requirement of written form, in accordance with Law 527 of 1999 and other applicable regulations on electronic commerce.
The User is responsible for keeping their contact information updated and for periodically reviewing communications sent or published on the Site.
All content available on the Sites managed by TAGLIAFERRO HOLDING S.A.S., including —without limitation— texts, images, descriptions, graphics, informational materials, and other elements, is provided “as is” and as available.
To the maximum extent permitted by applicable law, TAGLIAFERRO HOLDING S.A.S. grants no warranties of any kind, whether express or implied, regarding the content of the Site, including —without limitation— implied warranties of merchantability, fitness for a particular purpose, title, or non-infringement of third-party rights.
The company does not guarantee that:
Published materials may contain technical errors, typographical inaccuracies, or information that, over time, may become outdated due to regulatory, commercial, or technological changes.
TAGLIAFERRO HOLDING S.A.S. assumes no obligation to permanently update the published information, unless expressly required by applicable law.
Nothing contained on the Site constitutes legal, technical, financial, or professional advice of any kind, unless expressly stated otherwise.
To the extent that applicable regulations limit the exclusion of certain warranties or the limitation of liability for incidental or consequential damages, such limitations will apply only to the extent permitted by law.
TAGLIAFERRO HOLDING S.A.S. makes reasonable efforts to maintain the availability and proper functioning of its Sites. However, the User acknowledges that the digital environment may present technical failures, interruptions, or events beyond the company's reasonable control.
To the maximum extent permitted by applicable law, TAGLIAFERRO HOLDING S.A.S. grants no warranties, express or implied, regarding the operation of the Site, including —without limitation— warranties of merchantability, fitness for a particular purpose, title, or non-infringement of third-party rights.
In particular, the company does not guarantee that:
The User assumes responsibility for implementing adequate protective measures for their equipment, devices, and computer systems. TAGLIAFERRO HOLDING S.A.S. will not be liable for damages derived from viruses, technical failures, or technological incidents that are not directly attributable to it.
To the extent that applicable law limits the exclusion of certain warranties or the limitation of liability for indirect or incidental damages, such limitations will apply only to the extent permitted by law.
To the maximum extent permitted by applicable law, TAGLIAFERRO HOLDING S.A.S., its administrators, employees, affiliates, contractors, and suppliers will not be liable for indirect, special, incidental, punitive, exemplary, or consequential damages arising from the access, use, or inability to use the Site, nor for the use of the information, products, services, or materials available through it.
The foregoing applies regardless of the nature of the action, whether contractual, extra-contractual (including negligence), strict liability, or any other legal theory, even if the company had been advised of the possibility of such damages.
These limitations will apply even if any limited remedy provided in these Terms fails its essential purpose.
The User expressly, irrevocably, and without limitation agrees to indemnify, defend, and hold harmless TAGLIAFERRO HOLDING S.A.S., its shareholders, administrators, legal representatives, directors, employees, contractors, affiliates, agents, licensees, and suppliers, against any claim, demand, judicial or extrajudicial action, administrative process, sanction, fine, loss, damage, harm, cost, or expense —including reasonable attorney fees and court costs— that arises directly or indirectly from:
The indemnification obligation includes the User's duty to assume legal defense when TAGLIAFERRO HOLDING S.A.S. so requests, or failing that, to reimburse all expenses incurred by the company for its adequate defense.
The User acknowledges that TAGLIAFERRO HOLDING S.A.S. may directly participate in its own defense, with the attorney of its choice, without this limiting the scope of the indemnification obligation established herein.
This clause will survive even after the termination of the relationship between the User and TAGLIAFERRO HOLDING S.A.S., and will remain in force with respect to any event that occurred during the period of use of the Site.
Nothing contained herein will limit the right of TAGLIAFERRO HOLDING S.A.S. to exercise the corresponding legal actions for the protection of its rights.
In the event that, according to applicable law, the existence of liability attributable to TAGLIAFERRO HOLDING S.A.S. is determined, such liability will be limited, at most, to the value actually paid by the User for the specific product or service that gave rise to the claim, if any.
In no case will liability exceed said amount, unless mandatory regulations provide otherwise.
Some jurisdictions may not allow the exclusion or limitation of liability for certain damages. In such a case, the limitations established herein will apply only to the extent permitted by current law.
Nothing in these Terms is intended to exclude, limit, or modify rights that the User cannot legally waive in accordance with applicable consumer protection regulations.
To the maximum extent permitted by current legislation, these Terms and Conditions will be governed and interpreted in accordance with the laws of the Republic of Colombia, without application of conflict of laws rules.
The United Nations Convention on Contracts for the International Sale of Goods (CISG) will not be applicable, unless TAGLIAFERRO HOLDING S.A.S. expressly provides otherwise in writing for specific international operations.
Notwithstanding the foregoing, TAGLIAFERRO HOLDING S.A.S. may indicate, by express notice on certain Sites, services, campaigns, or specific contracts, that the legal relationship is governed by a different jurisdiction, when the nature of the operation so requires.
Any controversy, claim, or dispute that arises directly or indirectly from the interpretation, execution, validity, or termination of these Terms, or that is related to the use of the Site or the acquisition of products or services, will be submitted to the jurisdiction of the competent judges of the main domicile of TAGLIAFERRO HOLDING S.A.S., unless mandatory applicable regulations provide for other competence.
The User expressly accepts said jurisdiction.
Without prejudice to ordinary jurisdiction, TAGLIAFERRO HOLDING S.A.S. may, at its discretion, propose that disputes be resolved through alternative dispute resolution mechanisms, such as conciliation or arbitration, in accordance with current Colombian legislation.
In case arbitration is agreed upon, it will be:
Unless mandatory legal provisions state otherwise, any action or claim arising from the use of the Site must be filed within the statute of limitations provided for in applicable Colombian legislation.
Nothing herein will limit the inalienable rights of the consumer when the law declares them to be of public order.
The fact that TAGLIAFERRO HOLDING S.A.S. does not at any time exercise, demand, or enforce any of the provisions of these Terms and Conditions will not constitute a waiver, modification, or limitation of its rights, nor will it prevent their subsequent exercise.
Tolerance in the face of a breach, the partial exercise of a right, delay in its demand, or acceptance of payments or services will not imply, in any case, tacit waiver of the contractual provisions established herein.
No conduct, commercial practice, or action by TAGLIAFERRO HOLDING S.A.S. may be interpreted as a waiver of its rights, unless there is an express, specific, and written statement, signed by its legal representative or duly authorized attorney.
Any waiver granted in a particular case will not be understood to extend to other cases, situations, or breaches.
All content available on the Sites managed by TAGLIAFERRO HOLDING S.A.S., including —without limitation— texts, designs, graphics, logos, images, illustrations, interfaces, databases, source code, software, structure, compilation, and arrangement of its constituent elements (hereinafter, the “Content”), is protected by national and international copyright and industrial property regulations.
The Content constitutes a collective work and/or compilation protected under Colombian legislation and applicable international treaties, and is the exclusive property of TAGLIAFERRO HOLDING S.A.S. or third parties who have granted the corresponding license for its use.
Unless expressly authorized in writing, the reproduction, distribution, public communication, transformation, adaptation, modification, or exploitation of the Content, in whole or in part, by any means or procedure, is prohibited.
© TAGLIAFERRO HOLDING S.A.S. — 2026
All rights reserved.
All trademarks, trade names, signs, logos, slogans, designs, and other distinctive signs used on the Site (hereinafter, the "Trademarks") are the property of TAGLIAFERRO HOLDING S.A.S. or third parties who have authorized their use.
Unauthorized use of the Trademarks is strictly prohibited and may result in corresponding legal actions in accordance with current industrial property regulations.
Nothing contained on the Site shall be construed as granting any license or right to use the Trademarks without prior, express, and written authorization from the respective owner.
In the event that the Site allows the download of software, applications, digital tools, or any executable file (hereinafter, the "Software"), TAGLIAFERRO HOLDING S.A.S. grants the User a limited, non-exclusive, non-transferable, and revocable license for personal use and in accordance with these Terms. The download of the Software does not imply transfer of ownership. TAGLIAFERRO HOLDING S.A.S. and/or its licensors retain full and exclusive ownership of the Software and all associated intellectual property rights, including copyrights, trade secrets, and other applicable rights.
The User agrees not to:
The use of the Software must comply with current Colombian legislation and any applicable international regulations regarding exports, foreign trade, or technological restrictions.
The User declares and guarantees that they will not download, use, or export the Software in contravention of the applicable laws and regulations in their jurisdiction. TAGLIAFERRO HOLDING S.A.S. may suspend or revoke the granted license in case of non-compliance with these Terms, without prejudice to corresponding legal actions.
Sites managed by TAGLIAFERRO HOLDING S.A.S. may offer functionalities and services accessible via mobile devices, including—but not limited to—mobile browsing, content submission, notification reception, application downloads, messaging, code authentication, and other digital services (hereinafter, the “Mobile Features”).
Some Mobile Features may involve costs, which will be communicated clearly and expressly before their activation or registration.
Regardless of any charges that TAGLIAFERRO HOLDING S.A.S. may eventually establish, the User acknowledges that their mobile operator may apply fees for:
These amounts will be billed directly by the mobile operator or deducted from the User's prepaid balance, as applicable.
Certain Mobile Features may not be available on all devices or with all operators. The User's mobile operator may restrict, block, or limit certain functionalities.
TAGLIAFERRO HOLDING S.A.S. will not be responsible for technical limitations arising from the operator or the User's device.
Where applicable, clear instructions for canceling or deactivating certain Mobile Features will be provided.
Generally, cancellation can be done by sending keywords such as "STOP," "CANCEL," "END," "EXIT," or equivalents to the number or code indicated for the specific feature.
The User is responsible for correctly following the procedure indicated for deactivation.
By registering for Mobile Features, the User agrees to receive communications related to:
Likewise, TAGLIAFERRO HOLDING S.A.S. may collect information related to the use of Mobile Features, in accordance with its Personal Data Processing Policy and current data protection regulations.
TAGLIAFERRO HOLDING S.A.S. respects the intellectual property rights of third parties and requires Users to do the same.
Requests that do not meet the minimum requirements established herein may not be processed.
Should a formal notification that meets the applicable legal requirements be received, TAGLIAFERRO HOLDING S.A.S. may, at its discretion and in accordance with current regulations, take measures such as:
The foregoing will be carried out in compliance with Colombian legislation on copyright and intellectual property.
If you believe that a work you own has been used in a way that constitutes copyright infringement, you must send a notification that includes, at a minimum:
Once the complete notification is received, TAGLIAFERRO HOLDING S.A.S. may:
TAGLIAFERRO HOLDING S.A.S. does not act as a judge of the conflict and may restore the content when there is sufficient evidence of legitimate use, authorization, or applicable legal exception.
The submission of false, reckless, or bad-faith claims may result in corresponding legal actions.
Notifications related to alleged copyright infringements must be sent to TAGLIAFERRO HOLDING S.A.S. through the following channels:
By physical mail:
TAGLIAFERRO HOLDING S.A.S.
Attention: Legal Department – Intellectual Property
Address: _______________________________
City: _________________________________
Country: Republic of Colombia
By email:
The channel designated for receiving notices of alleged copyright infringement is exclusively for that purpose.
Any communication sent through this procedure that is not directly related to formal copyright infringement claims may not be processed or receive a response.
In particular, the following will not be handled through this channel:
Improper use of the intellectual property channel may delay the processing of your request.
If these Terms and Conditions do not resolve your concern, you may contact TAGLIAFERRO HOLDING S.A.S. through the following means:
For inquiries, complaints, or requests related to the processing of personal data, exercise of habeas data rights (to know, update, rectify, suppress, or revoke authorization), the User must refer to the channel indicated in the Personal Data Processing Policy published on the Site.
Such requests will be processed in accordance with Law 1581 of 2012 and Decree 1377 of 2013.
For any other inquiries related to:
The User must use the forms, links, or channels identified as "Contact" or "Customer Service" available on the Site.
The User agrees to use the communication channels responsibly, refraining from sending false, offensive, repetitive, or unlawful information.
TAGLIAFERRO HOLDING S.A.S. may implement filtering, prioritization, or moderation mechanisms for communications to ensure efficient management.
If any provision, clause, or part of these Terms and Conditions is declared null, invalid, illegal, or unenforceable by a competent judicial or administrative authority, such circumstance will not affect the validity, legality, or enforceability of the remaining provisions.
In such an event, the affected provision shall be interpreted to the extent necessary to conform to applicable regulations, striving to maintain the original intent of the parties as much as possible.
If such an adjusted interpretation is not possible, the provision shall be deemed excluded without implying the total nullity of this document.
These Terms must be interpreted in a way that preserves their legal effectiveness and the contractual will expressed therein.
The offer of products or services made through the Site constitutes an invitation to contract. The sales contract is perfected when the consumer completes the purchase process, expressly accepts these Terms and Conditions, and the approval of the corresponding payment is confirmed.
In compliance with Law 527 of 1999, statements made by electronic means produce full legal effects and have the same validity as those made in writing.
By making a purchase, the consumer declares and guarantees that:
The company may refrain from perfecting the operation when there are evident inconsistencies in the information provided or reasonable indications of fraud.
In compliance with Article 26 of Law 1480 of 2011, prices published on the Site:
Additional costs such as transportation, insurance, financial fees, or surcharges for payment methods will be informed in advance and itemized.
TAGLIAFERRO HOLDING S.A.S. may modify prices before order confirmation. Once the consumer has accepted the offer and made payment, the price will be considered consolidated.
In case of an evident, notorious, and manifest error in the published price, resulting from technical or typographical failures, the company may nullify the operation, promptly notifying the consumer and proceeding with a full refund of any sum paid.
The right of withdrawal constitutes a unilateral faculty of the consumer that allows the contract to be terminated without the need to justify any cause, provided it is exercised within the legal term and under the conditions established herein.
To exercise the right of withdrawal, the consumer must:
It will be understood that the product is in the same conditions when:
In accordance with Article 47 of Law 1480, the costs of transportation and other expenses associated with the return of the product shall be borne by the consumer, unless otherwise provided by law or unless the company voluntarily provides otherwise.
In the event that the product is not returned in suitable conditions, the company may refrain from accepting the withdrawal or deduct the amounts corresponding to the deterioration attributable to the consumer, to the extent permitted by law.
Once the product is received and compliance with the legal conditions is verified, TAGLIAFERRO HOLDING S.A.S. will proceed to make a full refund of the money paid, without discounts or penalties, within thirty (30) calendar days following the valid exercise of the right.
The refund will be made using the same payment method used in the transaction, unless the parties agree on another mechanism.
In accordance with current regulations, the right of withdrawal will not apply in the following cases:
The valid exercise of the right of withdrawal results in the termination of the contract concluded by electronic means, with retroactive effects, releasing the parties from the obligations derived therefrom.
The company may refrain from conducting future transactions when there are indications of repeated abuse of the right of withdrawal, without implying a violation of consumer rights.
In compliance with the provisions of Article 51 of Law 1480 of 2011 and Decree 587 of 2016, when the purchase of goods or services has been made through electronic commerce mechanisms using credit cards, debit cards, or other electronic payment instruments, the consumer may request the reversal of payment in the events expressly established by law.
The payment reversal constitutes a special protection mechanism for consumers against electronic operations and must be processed in accordance with current legal procedures.
The consumer may request payment reversal when any of the following grounds apply:
These grounds are exhaustive and must be proven according to legal procedure.
For the payment reversal to proceed, the consumer must:
Failure to meet any of these requirements may result in the non-acceptance of the request.
Once the complete request is received, TAGLIAFERRO HOLDING S.A.S. will:
The reversal will be executed by the financial institution that issued the payment instrument, after validating compliance with legal requirements.
The company does not directly process the reversal when the transaction is made through a payment gateway or financial institution, but it participates in the procedure in accordance with applicable regulations.
The reversal will not proceed when:
The company may reasonably object to the reversal if there is sufficient evidence that the transaction was valid and consented to.
When payment has been processed through payment gateways or technological financial service providers, the consumer acknowledges that:
TAGLIAFERRO HOLDING S.A.S. may implement verification and anti-fraud validation mechanisms before, during, or after the transaction.
If reasonable inconsistencies are detected, it may suspend product delivery while the transaction is validated, without this constituting a breach of contract.
TAGLIAFERRO HOLDING S.A.S. may enable different electronic and financial payment mechanisms on the Website, which may include, among others:
The availability of each method may vary depending on the user's location, transaction value, or internal verification policies.
Transactions may be processed through specialized third parties in payment processing (hereinafter, the "Payment Gateways"), such as—but not limited to—Wompi, Mercado Pago, PayU, ePayco, Stripe, Place to Pay, or other legally constituted platforms.
These entities act as independent providers of technological and financial services and are subject to:
TAGLIAFERRO HOLDING S.A.S. does not act as a financial institution or financial intermediary and does not directly manage the banking authorization of the transaction.
The consumer expressly acknowledges that:
The order will only be considered perfected when:
Until then, the company may refrain from shipping the product.
When payment is made through certified gateways:
The consumer accepts that the processing of financial information is governed by the policies of the corresponding gateway.
If the financial institution:
The purchase will not be considered perfected.
TAGLIAFERRO HOLDING S.A.S. will not be responsible for:
The company may implement transactional risk analysis systems that include:
In case of inconsistencies, the company may cancel the order and refund the paid amount without this constituting a breach of contract.
When payments from abroad are enabled:
TAGLIAFERRO HOLDING S.A.S. will not be responsible for:
However, it will cooperate in good faith in any clarification or payment reversal process in accordance with the law.
Electronic payment confirmations constitute valid proof of contract perfection in accordance with Law 527 of 1999. The company may retain electronic records of the transaction as evidence.
Cosmetic products marketed under the CHRONO LUNA brand, including hair shampoos, have a legal warranty in accordance with articles 7 to 17 of Law 1480 of 2011 (Consumer Statute) and the sanitary regulations applicable to cosmetic products in Colombia.
The legal warranty covers the quality, suitability, and safety of the product, understood as:
For personal cosmetic products, the legal warranty will refer to:
The warranty applies only during the product's useful life and under normal storage and use conditions.
The legal warranty exclusively covers:
If a defect covered by the warranty is confirmed, the consumer may choose:
The warranty will not cover:
For cosmetic products, specific individual results are not guaranteed, as these may vary depending on hair type, scalp, and personal conditions.
To make the warranty effective, the consumer must:
The company may perform:
According to Article 58 of Law 1480:
For personal cosmetic products:
CHRONO LUNA products have a valid sanitary notification from the competent authority.
The company guarantees that they:
The warranty does not imply liability for indirect damages, lost profits, or adverse effects resulting from improper use.
CHRONO LUNA Shampoo is a dermocosmetic hair hygiene product, designed to support scalp and hair cleansing, and to contribute to cosmetic care through selected ingredients.
This product is not a medicine, does not replace medical treatments, and is not intended to diagnose, treat, cure, or prevent diseases. Results may vary depending on scalp type, hair history, care habits, environmental factors, and individual conditions.
For safe and proper use:
To minimize the risk of reactions:
The use of "CHRONO LUNA" Shampoo is not recommended in the following cases, unless expressly indicated by a dermatologist or treating professional:
Like any cosmetic product, individual reactions may occur, even with ingredients considered safe. These may include:
Recommended measures:
Warning signs (require priority medical attention):
It is recommended to consult a healthcare professional before use if the user has:
Although it is a cosmetic, prudent use is recommended for sensitive populations:
For safe use:
To preserve product integrity:
The user is obliged to use the product in accordance with:
Use contrary to these recommendations may increase the risk of irritation or undesirable results.
To report adverse events, usage concerns, suspected allergic reactions, or to request product guidance, the user may contact CHRONO LUNA's official customer service channels.
In the case of clinical symptoms, signs of allergy, or persistent conditions, the primary recommendation will be to discontinue use and seek medical evaluation.
Before incorporating any dermocosmetic product into your routine, it is recommended to identify the current state of your scalp.
You may experience skin sensitivity if you experience:
If you experience one or more of these symptoms:
The frequency of use should be adapted to individual characteristics. This is a general guide and does not constitute medical advice:
The consumer acknowledges that dermocosmetic products act differently on each person due to factors such as:
Therefore:
ADVERSE EVENTS AND REPORTING
If the user experiences a moderate or severe adverse reaction, they must:
The company may initiate a technical evaluation of the batch in accordance with quality control protocols.
CHRONO LUNA Shampoo:
In case of severe hair loss, infections, lesions, or dermatological pathologies, specialized medical evaluation is recommended.
Proper use of the product implies:
Use other than indicated may compromise its safety and efficacy.
Cosmetic products marketed under the CHRONO LUNA brand, including its dermocosmetic shampoos, comply with current sanitary regulations in the Republic of Colombia.
In accordance with Decree 677 of 1995, Andean Decision 516 of the Andean Community and applicable provisions issued by the National Institute for Food and Drug Surveillance – INVIMA, cosmetic products require Mandatory Sanitary Notification (NSO) for their commercialization in the national territory.
In this regard:
CHRONO LUNA products are manufactured in a laboratory that:
Manufacturing is carried out under technical standards that guarantee:
The Mandatory Sanitary Notification:
The sanitary evaluation is based on the technical information declared by the manufacturer in accordance with current cosmetic regulations.
CHRONO LUNA products are subject to:
Should any situation that compromises consumer safety be detected, the company may:
TAGLIAFERRO HOLDING S.A.S. guarantees that:
The company will not be responsible for misinterpretations made by third parties regarding the scope of the sanitary notification or for the use of the product other than its cosmetic purpose.
The consumer may request information about:
CHRONO LUNA implements an internal system for monitoring and analyzing adverse events related to the use of its cosmetic products, in accordance with international cosmetovigilance good practices and current sanitary regulations.
Under this system:
The implementation of this system does not imply automatic recognition of responsibility, but rather the exercise of preventive good practices in consumer protection.
CHRONO LUNA products:
The ingredient list (INCI) is available on the product labeling in accordance with applicable regulatory provisions.
The consumer acknowledges that:
Effects may vary according to individual factors such as genetics, health status, hair habits, and environmental conditions.
Experience reported by third parties does not constitute a guarantee of individual results.
To preserve the stability and safety of the product, the consumer must:
Product alteration due to improper storage may affect its performance and exempt the manufacturer from liability when such cause is proven.
CHRONO LUNA Shampoo should not be applied immediately after:
It is recommended to consult with the treating professional before use in such circumstances.
The product should not be applied to:
In case of pain, significant inflammation, or discharge, use should be discontinued and medical evaluation sought.
The manufacturer's responsibility is limited to the use of the product in accordance with the instructions indicated on the labeling and in this document.
Use other than indicated, mixing with external substances, application in contraindicated conditions, or non-compliance with warnings may exempt responsibility when a proven causal relationship exists.
CHRONO LUNA products have a valid Mandatory Sanitary Notification before INVIMA.
The consumer may:
The sanitary notification certifies compliance with regulatory requirements for commercialization, but does not constitute therapeutic endorsement or certification of medical results.
Each marketed unit contains batch identification, which allows for:
The company maintains production and quality control records in accordance with good manufacturing practices.
Should a potential risk to consumer safety be identified, CHRONO LUNA may implement a voluntary batch recall, duly notifying the corresponding channels.
This preventive measure does not imply recognition of a generalized defect, but rather the exercise of sanitary responsibility.
CHRONO LUNA reaffirms its commitment to ethical and responsible cosmetic practices.
In this regard:
This declaration is made in accordance with the current regulatory framework in Colombia and in coherence with international trends in animal welfare.
The no-testing policy does not exclude compliance with regulatory requirements when these are legally enforceable by competent authorities in specific jurisdictions.
CHRONO LUNA acts in accordance with:
When regulations allow alternative safety assessment methods (in vitro, bibliographic review, historical toxicological evaluation), these methods are prioritized.
CHRONO LUNA recognizes the importance of sustainability and adopts practices aimed at minimizing environmental impact within the scope of its operational and regulatory capabilities.
In this regard:
Product packaging:
The consumer is responsible for the proper final disposal of the packaging.
Consumers are advised to:
Environmental and ethical responsibility statements:
CHRONO LUNA may update its environmental and ethical practices as:
To make purchases through the TAGLIAFERRO HOLDING S.A.S. – CHRONO LUNA brand web portal, the user must:
The purchase will be deemed perfected only when:
Until that moment, the company may refrain from accepting the order.
The user is solely responsible for:
The company will not be responsible for errors arising from:
Orders cannot be modified once the purchase is confirmed.
Once payment is approved:
Preparation time may vary depending on order volume and inventory availability.
Products are delivered through duly constituted third-party transport companies or logistics platforms.
Consequently:
Delivery times are estimated and may vary depending on:
When dispatch is made through logistics platforms such as DROPI, the user accepts that:
If delivery cannot be made due to:
The order may be:
The company will not be responsible for failed deliveries attributable to the user.
If the user does not receive the product within the estimated time, they must:
The company will manage traceability with the logistics operator.
Given that transport is carried out by third parties:
Once receipt is signed without observations, it will be understood as delivered in conformity.
The risk of loss or damage to the product is transferred to the user once the package is delivered to the provided address and received by any adult present at the location.
The company will not be responsible for:
Any request for withdrawal, change, or return will be governed by:
TAGLIAFERRO HOLDING S.A.S., through its brand “CHRONO LUNA”, offers its users dermo-cosmetic and personal care products aimed at hair well-being and cosmetic hygiene.
The marketed products include, but are not limited to:
· Dermo-cosmetic shampoos.
· Complementary hair care products.
· Accessories associated with their proper use.
· Other cosmetic products that may be incorporated into the portfolio.
The description, specifications, images, and characteristics published on the Site are for informational purposes and seek to faithfully reflect the nature of the product offered.
The product offer is subject to inventory availability.
TAGLIAFERRO HOLDING S.A.S. may:
· Limit quantities per user.
· Temporarily or definitively suspend the commercialization of a product.
· Modify presentations, packaging, or formulas according to technical or regulatory evolution.
The inclusion of a product on the Site does not guarantee its immediate availability.
TAGLIAFERRO HOLDING S.A.S. markets its products through different channels, including:
· Official website.
· Digital platforms.
· Physical establishments.
· Social networks.
· Commercial partners.
· Marketplaces or authorized third parties.
Each channel may operate under different commercial conditions.
By virtue of the principle of economic freedom and in accordance with current regulations, the company may establish independent pricing policies for each commercialization channel.
Consequently:
· Prices published on the website may differ from those offered in physical establishments or marketplaces.
· Promotions may vary by channel.
· Discounts may be subject to specific campaigns.
· There is no obligation to match prices between channels.
Each channel constitutes an independent commercial unit in terms of promotions and pricing.
Promotions will be subject to:
· Validity conditions.
· Availability.
· Limited units.
· Specific restrictions previously informed.
Once a promotion's validity ends, the price may be reset without additional notice.
Published images are for illustrative purposes. Slight variation in color, packaging, or presentation may exist due to:
· Design updates.
· Lighting conditions in photography.
· Regulatory changes in labeling.
These variations do not constitute a defect or breach of contract.
These Terms and Conditions come into effect as of the date indicated above and regulate access, use, and transactions carried out through the website and other digital channels managed by TAGLIAFERRO HOLDING S.A.S.
Any previous version is superseded as of the indicated update date.
╔══════════════════════════════
CURRENT VERSION OF TERMS AND CONDITIONS
Last updated: February 17, 2026
Owner: TAGLIAFERRO HOLDING S.A.S.
Brand: CHRONO LUNA
╚══════════════════════════════