FAQ

ABOUT THE BRAND AND THE PRODUCT

What is The AstroLab HQ?  

We are the parent company that merges the ancestral wisdom of astrology with the rigor of scientific research to create conscious beauty.

What is ChronoLuna by AstroRebel?  

It is our first product: an 8-product premium hair care brand (4 shampoos and 4 conditioners) that transforms the daily routine into a beauty ritual with intention. It integrates astrology and science to repair and nourish hair by synchronizing it with the phases of the Moon.

Does the product have scientific backing?  

Yes. Although it was developed under the vision of the founding siblings, Anamaría Yanez (Astrologer) and Nicolás Yanez (Epidemiologist / AI Specialist), the research, chemical development, and quality testing process of the formula was executed by the Larkka laboratory, ensuring effectiveness and clinical backing.

Does it have INVIMA health registration?  

Yes. Shampoos have registration NSOC91646-19CO and conditioners have registration NSOC91682-19CO.

USE AND WARNINGS

How is the kit applied?  

Follow the corresponding lunar phase. Apply shampoo by massaging the scalp. Then, apply conditioner from mid-lengths to ends, leaving it on for 3 to 5 minutes before rinsing. View calendar

How do I do a patch test?  

Apply a small amount of the product behind the ear or on the inside of the arm and leave it for 24 hours. If during that time you do not experience irritation, redness, itching, or discomfort, you can use the product with confidence.

Is it safe for sensitive skin?  

If you have sensitive skin or a history of allergies, we recommend performing a patch test (on the forearm, wait 24 hours) before using it on the scalp.

Can I use it during pregnancy or while breastfeeding?  

It is not recommended for children under three years old. During pregnancy or breastfeeding, consult with your physician before integrating new products into your routine.

Is the kit suitable for children?  

We do not recommend using the product on children under 3 years of age. For older children, we suggest consulting their pediatrician beforehand and performing a patch test before use.

PURCHASES, SHIPPING, AND WARRANTIES

Where can I buy ChronoLuna by AstroRebel?  

Sales are exclusively digital through our website theastrolabhq.com (Shopify) and digital channels (such as WhatsApp for assisted sales).

What payment methods do you accept?  

We accept secure electronic payments through certified payment gateways (such as Wompi), including: Credit/debit cards, PSE transfers, and other digital wallets.

Do you offer international shipping?  

For now, we only offer National Shipping within Colombia. We are working to expand our shipping soon.

How long does shipping take?  

Estimated delivery time is 3 to 7 business days, after payment confirmation. Processing and shipping times are detailed in our Shipping and Delivery Policy.

Do you offer a quality guarantee?  

Yes, we offer a 30-day quality guarantee. If the product has a manufacturing defect, notify us within a maximum of 5 calendar days to receive a replacement or a refund.

PRIVACY AND LEGAL

How do I exercise my Habeas Data rights?  

You can exercise your rights (know, update, rectify, delete, revoke) by sending an email to hello@theastrolabhq.com or our WhatsApp line +57 311 704 4908.

Can I withdraw from my purchase?  

Yes, for electronic sales you have 5 business days after delivery to exercise your right of withdrawal. However, since this is a cosmetic product, this right does NOT apply if the packaging has been opened for hygiene or health reasons.

What information do you collect about my browsing?  

We use first-party and third-party cookies (such as Google Analytics and Meta) to ensure the site's functionality, optimize the shopping experience, and measure the effectiveness of our advertising campaigns.